Act on specified commercial transactions
| Name of sales company | Bit Inc. |
| location | 1728-5 Ichigao-cho, Aoba-ku, Yokohama, Kanagawa 225-0024 |
| telephone number | (090)59478322 |
| email address | contact@onsenbox.jp |
| Chief operations officer | Shunichi Sakaki |
| Additional fees such as additional fees | Delivery fee ( Shipping is free for customers who purchase Onsen Box’s long-term prepaid subscription services (6-month plan, 12-month plan)! For customers purchasing the monthly subscription plan, the shipping fee for your country will be displayed at checkout.) |
| Exchanges and Returns (Refund Policy) | We’re sorry to hear you’re not satisfied with your box! Unfortunately, we do not accept returns. Refunds or compensation will only be provided if the items inside the box are damaged, and the fault lies with us. We take great care in packing and selecting items to ensure our customers’ satisfaction. If an item is damaged upon arrival or is missing (the box arrived in physically good condition but the item is not inside), please contact our customer support team at support@onsenbox.jp and select the option for “Missing or Damaged Items Due to Shipping Issues.” To expedite resolution, our support team will require the following photos: 1. Photos of all sides of the box (applicable for both missing and damaged item issues) 2. Photos of all items received inside the box (applicable for both missing and damaged item issues) 3. Individual photos showing the damaged parts of each item (applicable for damaged item issues) Compensation provided will be in the form of a partial refund or item replacement, and all customers are eligible for the compensation offer in the aforementioned cases. The eligibility of damaged items will be determined at the discretion of the support agent. Items with damages to the box or packaging but no damage to the contents will not be eligible for replacement. Damaged items such as broken cookies, chips, or other fragile snacks, as well as melted chocolates due to weather conditions, may also not be eligible for replacement. Minor superficial damages, such as small scratches, may not be eligible for compensation. Please report any issues within 7 days of receiving the box, as replacements will be shipped with the next shipment once confirmed by the support representative. If replacement items are not available in stock, store credit may be applied to your account instead due to inventory fluctuations. |
| extradition period | You can place your order anytime! Orders for the next month’s box are accepted until the end of each month. Boxes are shipped during the first week of the following month. Depending on your location, it may take 2 to 3 weeks for the box to arrive. For example, to receive the June Onsen Box, you need to place your order by May 31st. The June box will be shipped in the first week of June. Rest assured, Onsen Box mainly contains valuable bath additives and handmade soaps, ensuring you can use them every month. |
| Acceptable payment methods | Credit card |
| Payment period | Credit card payments are processed immediately |
| Selling price | Onsen Box 1 Mont Plan: 93.60USD |
